Our terms and conditions of use

1.- Shipments, delivery times and rates.

• Clients must be at least 18 years of age to purchase alcoholic beverages from our store.

• Orders can be sent to other people
  When filling out the order form, enter your details or the details of the person receiving the order in "delivery details". When the order is dispatched, we'll send a confirmation email to the address of the person being invoiced.

• Orders can be sent to Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, the Netherlands and Portugal.
  Make sure the right destination is chosen to ensure the delivery costs calculated are correct. These and the estimated delivery time will be shown automatically at the time the order is placed, as they depend on the delivery method, the destination and the total amount of the purchase. The available payment methods will be shown during the purchase process and depend on the destination selected and the total amount of the purchase.

• Delivery method, rate and time for the order
  Our transport company, OLBUTRANS, will deliver the wine in the best condition. The table below contains the delivery times and costs depending on the area/country of destination:
  - From 4 to 8 days
  
  We use the rates provided by our logistic operators to calculate the cost. These rates always depend on the order's country of destination and weight.

• Shipping costs by country

- Austria: €27 / 6 bottles.
- Belgium: €24 / 6 bottles.
- France: €24 / 6 bottles.
- Germany: €21 / 6 bottles.
- Ireland: €54 / 6 bottles.
- Italy: €26 / 6 bottles.
- Luxembourg: €26 / 6 bottles.
- Netherlands: €25 / 6 bottles.
- Portugal: €12 / 6 bottles.

• What if no-one is at the delivery address?
  If no-one is at the address given, the courier will leave a notice and contact you to arrange another date for the delivery. If not, you can contact us and we'll resolve the issue within 24 hours.

2.- Prices and VAT

• The prices shown in our store include VAT.

3.- Payment methods

• Cards
  - VISA
  - AMERICAN EXPRESS
  - MasterCard
  - Diners Club
  Your card will be automatically debited when you confirm the order. This operation will be carried out through a secure server owned by ADRADA ECOLÓGICA, S.L., which guarantees the confidentiality of the data provided by clients via encryption, preventing the disclosure of data to any third parties not included within the legal relationship, in accordance with the provisions of Spanish Act 15/99 on the Protection of Personal Data. The company may ask clients for additional data to verify the purchase has been made by the cardholder.

• PayPal

4.- Processing the order

• Order Status
  You can check the status of the order by entering your email address and password at the following link
  You can also contact us by phone on +34 947 531 096 or email us at the following address: shop@kiriosdeadrada.com

5.- Online store and registration

• I haven't received my purchase code
  You can ask our customer service (phone +34 947 53 10 96) or email us at shop@kiriosdeadrada.com and we'll provide you with your order code and any other information you need.

• I'm registered with the online store but can't access my user area
  You may be entering the wrong password or email. At the following link, enter the email address you gave when you registered and we'll send you another password.